What happens to my status when an earn period resets?

Good news: whatever status you earned in the previous period rolls over to the next.

For example, let's take a 3 month program: if you earned Silver status by meeting the visit requirement from January to March, you would maintain Silver status from April to June automatically.

Continuing this example: in the case you do not meet the required visit threshold from April to June, you will fall back to Member status on July 1st.

To summarize, decreases in status take affect at the start of a new period. Increases in status take effect immediately.

We promise, you'll pick it up quickly.

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